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Terms and conditions

Welcome to our website

The below terms and conditions are applicable to all users of this website and to any order placed on this website, or our other selling channels. We reserve the right to make amendments to these terms and conditions at any time and without providing notice to customers. The terms and conditions applying to any given order are the ones written in this list at the time the order is placed.
The term ‘Mantis models and hobbies’, ‘us’ or ‘we’ refers to the owner of the website whose registered business address is: Mantis models and hobbies, “the old school”, 42 Barton Road, Berrow, Burnham-on-sea, Somerset, TA82LT. The term ‘you’ refers to the user or viewer of our website.

Use of this website

Children under the age of 13 are not permitted to register on our website or use any feature where we collect personal information. Please refer to our Privacy policy for information on the types of information we collect.
All website content, including text, graphics, product names and logos, photographs, and all other forms of media on this website are copyright of Mantis models and hobbies. Any use, display, or distribution of our copyright material is strictly prohibited without prior written consent from us. Third-party content, including trademarks, trade names, characters, and trademarks and copyrights is the property of the third parties that market or license that content, and is used by us subject to license, or subject to the provisions of trademark law. Users of our website are expressly forbidden to misuse any third-party content that appears on the website.

We reserve the right to refuse service to anyone, for any reason, at any time. 

Order policy

Due to the nature of our products, we have a policy of only selling to persons aged 18 or over. This applies to all products sold on the Mantis models and hobbies webstore, over the phone, or any other channel that we sell through. In agreeing to these terms and conditions, and in placing your order, you are confirming that you are aged at least 18 years.
We aim to dispatch all orders within 2 working days of the order being placed. Orders will usually be sent by Royal Mail 1st Class for UK orders.
If you do not receive your goods within 30 days of the date that the order was placed, then Mantis models and hobbies has no liability to you unless notified in writing within 40 days of the order being placed. Notifications of non-delivery should be made by emailing us at
Orders which are refused upon a delivery attempt, or not collected from the carrier depot after a failed delivery attempt, if subsequently returned to us, may incur a re-stocking fee. We reserve the right for this to be at our discretion.

Sales taxes

We are currently not a VAT registered business, so there is no VAT applicable to the sale. The price seen is the price paid for a product (excluding shipping costs) 

Accuracy of information

We make every effort to ensure that our products are described and pictured as accurately as possible at the time you place an order on our webstore. This includes making sure that our prices are correct. However, if a pricing error does occur, and we discover the error before the order is dispatched, we will contact you and give you the option to either proceed with the order at the correct price (with the difference being refunded or charged depending on overpricing/underpricing respectively), or for the order to be cancelled and an immediate full refund provided to you. If you notice a pricing discrepancy before, during or after an order, please let us know by e-mail at, and we will make the necessary adjustments. All information presented regarding application of our products and modeling techniques has been written to the best of our knowledge, but due to the wide range of products and possible applications we cannot guarantee the description will be accurate for your application. For the continued supply of products, and variability in chemicals/pigments available, we reserve the right to minor changes in consistency, colour, strength, dimensions and packaging of our products without prior notice. We reserve the right to discontinue production/stocking of our products at any time, without prior notice, and as such cannot be held responsible for any inconvenience caused by disruption of supply for a current project. 

Historical and third-party information will be presented to the best of our knowledge but we cannot guarantee its accuracy. All information and guidance within our website and blog is our own opinion and does not constitute professional advice on model making, crafts, or special effects. 

Reviews and blog comments made by users of this website are the users' own opinions and we are not responsible for these comments. We will moderate these comments and we reserve the right to remove any that are deemed to be offensive, political, spam, or in any other way unrelated to the subject or the accurate representation of our content. 

Refund policy

We want for every single one of our customers to be completely happy with their products and their ordering experience. To this end, if for any reason you aren’t happy with the goods you’ve received from us, please contact us within 40 days of the date the order was placed, and we will arrange a return of the product to us for a replacement or full refund. This returns policy does not affect your statutory rights.

Importation of goods 

It is the sole responsibility of the ‘importer’ (customer) to adhere to local laws with regards to the importation any and all products that we sell. If, during transit, your order requires customs clearance then it will be the sole responsibility of the ‘importer’ (customer) to provide relevant documentation. Mantis models and hobbies accepts no liability for any of our products which are seized or delayed due to customs, or any costs that arise from this, including any import taxes / duties.

Website security

We take the security of our customers very seriously when placing orders through us. We don’t take or store any customers’ payment details, and we use trusted, secure payment gateways for processing the transactions. We do collect customers’ delivery and contact details necessary for the delivery and order notification procedure, and these details are collected and processed with care and in accordance with UK law, and are never sold on to third parties. Our website is fully SSL certified, so you can have full confidence when buying through our site. Please view our Privacy Policy for more information.

Governing law

The contract between you (the customer) and Mantis models and hobbies shall be governed by the laws of England and Wales, and any dispute between both parties will be resolved exclusively in the courts of England and Wales.

Contact information

Questions about our 'terms and conditions' statement should be sent to